AI Products / 2025
OncoMate
OncoMate helps oncology equipment teams investigate faults using the specific machine record, manuals, completed repairs, preventive-maintenance notes, and parts inventory.
Troubleshooting workflow
Equipment teams troubleshoot across manuals, fault-code tables, preventive-maintenance records, inventory, and the memory of experienced technicians. An answer depends on the exact machine, its repair history, and the parts currently available.
A technician describes the problem in ordinary language. OncoMate identifies the equipment, retrieves relevant fault references and completed repairs, checks preventive-maintenance notes and parts availability, and proposes the next checks. The technician can review the records used to produce the answer.
Data ingestion and retrieval
The ingestion layer parses PMI machine files such as XML and WOX into structured fault events, flow states, and board-temperature histories. Work orders, maintenance outcomes, and service notes flow back into the same retrieval layer when work closes.
The agent uses several tool calls to narrow the asset, query different record types, and check constraints. Its response includes the records a technician can inspect before acting on the proposed plan.
Access and failure handling
Authentication and tenant boundaries restrict access to operational records. If retrieval fails, the interface reports the missing data and does not generate an answer. The proposed plan remains decision support for the technician who performs the work.